TERMS AND CONDITIONSWHAT TO EXPECT WHEN AN ORDER IS PLACED
INFORMATION ON THIS SITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. INFORMATION, INCLUDING PRODUCT PRICING AND AVAILABILITY, MAY BE CHANGED OR UPDATED WITHOUT NOTICE. JUICE HUGGER | A HEALTHY CRUSH | ALKALINE ECLECTIC AND ITS SUBSIDIARIES RESERVE THE RIGHT TO REFUSE SERVICE, TERMINATE ACCOUNTS, AND/OR CANCEL ORDERS IN ITS DISCRETION, INCLUDING, WITHOUT LIMITATION, IF JUICE HUGGER | A HEALTHY CRUSH | ALKALINE ECLECTIC BELIEVES THAT CUSTOMER CONDUCT VIOLATES APPLICABLE LAW OR IS HARMFUL TO THE INTERESTS OF JUICE HUGGER A HEALTHY CRUSH AND ITS SUBSIDIARIES.
ALKALINE HERBS, THE CROWN OF BROOKLYN HAIR DETOX KIT & PAPERBACK BOOKS | Allow 5-7 business days for shipment of your order unless the order is placed during a holiday or we have an unusually large volume of orders. During high demand periods, we will contact you if the turn around time is longer than expected for any reason.
All orders are FINAL. We can not alter your order once it has been made. You will need to make an additional order if you neglected to add an item you wished to purchase after the order has been placed.
SHIPPING | Once tracking information is provided, the BUYER is responsible for tracking their package. Normally, your package should ship in 5 -7 business days after you purchase UNLESS we are out of stock of any items purchased. An out of stock item will delay the entire order until all items ordered are ready for shipment.
DIGITAL DOWNLOADS | All Digital Download sales are FINAL once the .pdf has been downloaded by the Customer. If there is a problem with downloading, email us at [email protected] and we will work to resolve it. We can see all download activity on our backend. Based on past customer issues, it is HIGHLY suggested that you download onto a computer (desktop or laptop) or Dropbox first, then transfer the file to a phone or tablet. The issue is usually not on our end. Storage space issues, wifi issues when the Customer is downloading or an inability to find the file have been past customer challenges. *We do not supply unlimited downloads. Once the file is downloaded it is yours indefinitely.
SEE OUR DOWNLOAD INSTRUCTIONS PAGE FOR FURTHER INFO ON DOWNLOADS. CLICK HERE.
BOOKS | All Paperback Book sales are FINAL once the books have shipped.
ALKALINE HERBS | Alkaline Herbs are considered a food item and can’t be returned once shipped. If you find an issue with your product, please email us with your invoice number and a picture of the product that is of issue.
CLASSES | If for any reason the class you signed up for gets cancelled, you will receive a full refund or the ability to participate in a future class of the same level. If you are unable to come to a class that you have signed up for and give us at least 5 days notice via email, you will receive a full refund or the ability to participate in a future class of the same level and cost.
If you have any questions concerning your invoice or a product that you have purchased from us, or need to make special arrangements, contact us @ [email protected] . We do not return emails on Saturdays, Sundays or holidays. We do not answer customer service questions on social media (Facebook, Instagram, Twitter). We are courteous and kind people, please interact with us the same way. It is our goal to create happy customers and long term relationships.